Returns & Exchanges

At Honolulu Pickleball Company, we want you to be completely satisfied with your gear; if your purchase doesn't improve your game, you can return or exchange items within 30 days of delivery. All returned products must be in original, unused condition with all tags and packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your pickleball gear in its original box.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring the tracking number is scanned for your records.

4

Receive Your Refund

After our warehouse inspects the returned equipment, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing